Privacy Policy — q869 Online Gaming Platform Pakistan

1. Overview

q869 operates the online gaming and sports betting platform available at q869.pro and through the q869 mobile app. This Privacy Policy applies to all services, features and content offered through these channels. By registering an account or continuing to use q869, you acknowledge that you have read and understood how your data is handled as described in this document.

We take data privacy seriously. The information we collect is used only for the purposes set out in this policy — to provide you with a smooth, secure and personalised gaming experience, and to fulfil our legal and operational obligations. We do not sell your personal data to third parties for their own marketing purposes.

If you are located in Pakistan and have questions about how your data is handled, the contact details at the end of this document are the right place to start. Our support team handles data-related queries with the same care as account and payment questions.

2. What We Collect

q869 collects personal data only where there is a genuine need. The categories below cover everything we may collect during the course of your use of the platform:

We do not knowingly collect data from anyone under 18 years of age. If we identify that a minor has provided data during registration, the account will be closed immediately and any associated data deleted.

3. How We Use Your Data

Every piece of data q869 collects has a specific purpose. We do not collect data speculatively or hold it beyond the period it is needed. The primary uses are:

• Account management: Creating and maintaining your q869 account, verifying your identity, and keeping your profile up to date.
• Service delivery: Processing your deposits and withdrawals in PKR, settling bets, awarding bonuses and providing access to all games in the lobby.
• Security and fraud prevention: Detecting unusual login activity, identifying multiple accounts, and flagging suspicious transaction patterns to protect both you and the platform.
• Customer support: Responding to your queries via live chat or email, resolving disputes, and processing responsible gaming requests such as deposit limits or self-exclusion.
• Platform improvement: Analysing aggregated usage patterns to improve game loading speed, navigation and the overall experience — particularly on mobile connections in Pakistan.
• Marketing communications: Sending you information about promotions, bonus offers and new features — but only if you have opted in to receive such communications. You can opt out at any time from your account settings.
• Legal compliance: Retaining records as required to meet our obligations around anti-money laundering, Know Your Customer rules and any other applicable requirements.

4. Payments & KYC Data

Because q869 processes real-money transactions in PKR, financial and identity data receives an additional level of care. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction reference details are recorded against your account for reconciliation and dispute resolution purposes.

Before your first withdrawal above the applicable threshold can be processed, you will be asked to complete a Know Your Customer (KYC) verification. This involves submitting a copy of your CNIC or passport and, in some cases, a recent proof of address. The reasons for this are:

• To confirm that the account holder is a real individual aged 18 or above.
• To verify that the withdrawal destination is registered in your own name.
• To meet standard anti-money laundering obligations applicable to financial services platforms.

KYC documents are handled with strict confidentiality. They are reviewed only by authorised personnel involved in account verification and are not shared with any party outside of what is described in the Data Sharing section below. Verified documents are stored securely and deleted once they are no longer required for compliance purposes.

5. Cookies & Tracking

q869 uses cookies and similar tracking technologies to make the platform function correctly and to understand how players interact with it. A cookie is a small text file stored on your device by your browser. We use the following types:

• Essential cookies: Required for the platform to work. These handle your login session, remember your language preference and keep your betting slip active. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the site — which pages get the most visits, where players drop off, and how long sessions last. This data is aggregated and does not identify individual users.
• Performance cookies: Help us identify slow-loading pages or technical errors, particularly on mobile devices and lower-bandwidth connections common in parts of Pakistan.
• Marketing cookies: Used only if you have opted in to personalised promotions. These help us show you offers that are relevant to the games you play most — for example, cricket betting offers during PSL season.

You can manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not prevent you from using core q869 features such as deposits, betting and game play.

6. Data Sharing

q869 does not sell your personal data. We share data only where necessary to deliver the service or meet a legal obligation. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum information required to process your deposit or withdrawal transaction in PKR.
• Game providers: Third-party casino and sports betting content providers receive a session token and anonymised player reference to load games within q869. They do not receive your name, CNIC or contact details.
• Identity verification services: During KYC, your submitted documents may be passed to a third-party verification provider to confirm authenticity. These providers operate under strict confidentiality obligations.
• Analytics platforms: Aggregated, anonymised usage data is shared with analytics tools to help improve platform performance. No personally identifiable information is included.
• Legal and regulatory obligations: If q869 is required by a valid legal process, court order or investigation to disclose specific data, we will comply with that obligation and, where permitted, notify the affected account holder.

7. Data Security

Protecting your data is not an afterthought at q869 — it is built into how the platform is designed and operated. The security measures in place include:

• All data transmitted between your device and q869 servers is encrypted using TLS (Transport Layer Security). This applies to every page, including login, deposit and withdrawal flows.
• Passwords are never stored in plain text. They are hashed using industry-standard cryptographic functions before being stored.
• Sensitive financial data, including payment references and KYC documents, is stored in encrypted form with access restricted to authorised personnel only.
• q869 systems are monitored continuously for unusual access patterns, login anomalies and potential data breaches. Automated alerts trigger immediate investigation if suspicious activity is detected.
• Access to player data within q869's internal systems is controlled on a need-to-know basis. Support staff only see the data required to handle your specific query.
• Regular security audits and penetration testing are carried out to identify and address vulnerabilities before they can be exploited.

Despite these measures, no system connected to the internet can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact q869 support immediately so that your account can be secured and the incident investigated.

8. Data Retention

q869 does not hold your data for longer than necessary. The general retention approach is as follows:

• Active account data: Retained for as long as your account remains open and active on the platform.
• Transaction and betting records: Retained for a minimum of five years following the transaction date to meet standard financial record-keeping obligations.
• KYC documents: Retained for the duration of the account relationship and for a period thereafter as required by applicable anti-money laundering obligations. Once the retention period has passed, documents are securely deleted.
• Support communications: Chat transcripts and email exchanges are retained for up to two years, after which they are deleted unless an ongoing dispute requires them to be kept longer.
• Closed account data: When an account is voluntarily closed, personal data is anonymised or deleted within 90 days, except for records that must be retained for legal or compliance reasons.

If you request deletion of your data before the end of the applicable retention period, we will delete everything that we are not legally required to keep and confirm the action to you in writing.

9. Your Rights

As a q869 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 12.

All rights requests are handled by the q869 support team. We may need to verify your identity before processing a request to ensure that data is not disclosed to or modified by the wrong person. We aim to resolve all data rights requests within 30 days.

10. Minors & Age Verification

q869 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is a required step in the registration process, and additional verification may be requested at any point if there is reason to question a player's age.

If a parent or guardian believes that a minor has registered on q869 and provided personal data, they should contact the support team immediately. Upon confirmation, the account will be closed, any balance voided, and all personal data associated with the account will be deleted from our systems as quickly as practically possible.

q869 also supports the use of parental control tools available through internet service providers and mobile device settings. These tools can help prevent underage individuals from accessing gambling platforms. Visit the Responsible Gaming page for more guidance on keeping your household safe.

11. Policy Changes

q869 may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, or applicable legal requirements. When significant changes are made, registered players will be informed via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this page periodically so you remain informed about how your data is being handled. Continuing to use q869 after a notified update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being used, the q869 support team is available 24 hours a day, 7 days a week.

• Live Chat: The fastest way to reach us — available directly within your q869 account dashboard at any time of day.
• Email: [email protected] — for detailed data rights requests or written confirmation of actions taken.
• FAQ: Visit the FAQ page for quick answers to common questions about accounts, payments and platform rules.

When submitting a data rights request by email, please include your registered mobile number or email address so that we can verify your identity before actioning the request. We aim to respond to all privacy-related queries within 5 business days and to complete data rights requests within 30 days.